Crisis Communication

The use of communication strategies and tools in preventing and managing crisis situations in an organization.  Crisis situations can be externally imposed or internally generated. 

Change Management

Management policies and practices (including systems and procedures) which enable the organization (e.g., bureaucracy) to cope with change at the least cost; translating acceptance into concrete actions of support, and participation; and communication and advocacy strategies and tools in change management.

Knowledge Management

Organization, processing and analysis of information for planning and decision-making. Available software programs for information processing, utilization and problem-solving.  Latest developments in database management.  Hands-on experience on multimedia systems including website and virtual Centrum.  Also, introduction to online learning system.

Designing a process documentation (procdoc) system and procedure for development projects; preparing procdoc tools and instruments; steps in process documentation; defining best practices in development work; and utilization and application of procdoc reports.

Cross-Cultural Communication

How Filipinos communicate; communication behavior, patterns and practices of major cultural groups; cultural values and practices; and how to maintain good (business) relations through effective communication.